Instructions regarding the right of withdrawal

Right of withdrawal

You may withdraw from your contractual declaration in writing (e.g. letter, fax, e-mail) without giving reasons within 14 days, or should the ordered goods be handed-over to you before this time limit expires, you can also withdraw from your contractual declaration by sending the goods back to us. The 14 day withdrawal period starts as soon as you receive this cancellation policy in writing, but not before the ordered goods have been received by the recipient (in case of recurring deliveries of similar goods, not before first partial delivery has been received), and not before we have fulfilled our information duties in accordance to article 246 section 2 in conjunction with section 1 subsection 1 and 2 of the Introductory Law to the German Civil Code (EGBGB) as well as our duties under section 312g subsection 1 sentence 1 of the German Civil Code (BGB) in conjunction with article  246 section 3 of  the Introductory Law to the German Civil Code (EGBGB). To observe the withdrawal time limit it is sufficient to send off the withdrawal declaration or the goods in time. The written cancellation or the goods are to be sent to:

Ludwig Zugs
Harter Strasse 2
84579 Unterneukirchen

Fax: 0049 863466508

Consequences of cancellation

In the event of an effective withdrawal from the contract, the services received by both parties are to be returned and if applicable any profits (e.g. interest) drawn from the services are to be released. Should you not be able to return or release the received product as well as derived benefits (e.g. advantages gained by use) to us, or should you only be able to return or release them in deteriorated condition, you are obliged to render value replacement in this respect if applicable. You only have to render value replacement for the deterioration of the product and benefits derived from its use, if the benefits or deterioration can be linked to a utilization of the product which exceeds the testing of the characteristics and functionality of the product.  “Testing of the characteristics and functionality” means the examination and trial or the respective product as it would be possible and customary in a regular retail store. Goods that can be packaged and sent by parcel may be returned at our risk. You generally have to bear the costs of the return shipment if the delivered goods corresponds to the goods ordered and if the price of the returned goods does not exceed a value of 40,- Euros, or when in the case of a higher price, you have at the time of your withdrawal from the contract not yet paid the full consideration or a contractually agreed partial payment. In all other cases the return shipment is free of charge. Products that cannot be sent by package will be picked up. Obligations to refund payments must be met within 30 days. For you, this period begins as soon as you send us your withdrawal declaration or the ordered product. For us, this period begins as soon as we receive your withdrawal declaration or the returned goods.

End of instructions regarding rights of withdrawal


The above right of withdrawal does not apply to distance contracts for the delivery of products which have been made according to the consumer’s specifications or have been tailored to the consumer’s personal requirements, or which are unsuitable for return shipment due to their nature or because they quickly spoil or would pass their expiration date prior to their return.

Compiled and updated by janolaw AG.